Credentials before copy
Government registration, ISO certification, seven years of operation and 100+ families served placed at the top — because in this category trust is the entire conversion and it cannot wait until the About page.
De-addiction & rehabilitation centre
Built for the worst night of a family's life.
The challenge
Nobody browses for a de-addiction centre. The search is made by a parent, a spouse or a sibling, usually at night, usually after something has gone badly wrong, and usually from a phone. They have minutes of patience and an enormous amount of fear.
The category is also thick with unregistered facilities, which means the visitor is frightened and suspicious at the same time. Every question they have — is this real, is it safe, who runs it, what does it look like inside, can I speak to somebody now — had to be answerable without a scroll, and with dignity.
The approach
We designed against the state the visitor is actually in: fast to the phone, credentials before claims, and photography that shows the real place rather than a stock ward.
Government registration, ISO certification, seven years of operation and 100+ families served placed at the top — because in this category trust is the entire conversion and it cannot wait until the About page.
Twenty programmes — medical detox, dual diagnosis, psychotherapy, family counselling, yoga and meditation, 12-step, youth de-addiction, relapse prevention — written so a family can recognise their own situation in the list.
Real photography of therapy rooms, dormitories and dining areas, with the founders named on the page. A family deciding where to send someone needs to see the room they will sleep in.
A phone number fixed within reach on every screen and every page, because the visit that converts is the one that becomes a call within ninety seconds.
Deliverables
Built on
The outcome
The centre's registration, its team, its programmes and its phone number are now reachable in one screen on a phone — which is the whole job, for a visitor who will not give the site a second chance.
Press-on nail brand
A Shopify storefront for India's press-on nail brand, merchandised so a shopper can shop by length, colour, texture or occasion and check out in under a minute.
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